WARRANTY

TERMS & CONDITIONS

WARRANTY :

Our warranty is valid for 1 years from the date of purchase and covers all manufacturing defects. The warranty period enters into force from the date printed on your receipt or sales slip. You may be asked to present proof of purchase when requesting service. The warranty is non-transferable and is valid only for the original purchaser. It covers repair or replacement of unusable or defective parts free of charge during the warranty period after inspection and acceptance by Bann gallery Service team. Natural variations in the colour of the wood, changes in colour under ambient or artificial light, slight variations in dimensions owing to high humidity or dry conditions and the grain of wood, knots or other natural characteristics of wood products are not covered by the warranty. As to suede and leather, occasional natural marks, wrinkles, changes in brightness and tone, specks and slight imperfections folds due to extension after regular use, are not considered defects but are the distinctive traits of natural and authentic products. In some cases (aged-looking leather and nubuck leather, above all with light colours), these features are especially marked, as the kind of tanning for these leathers tends to point out the pureness of the product and not to cover it with painting or pressure print. Some types of fabric show features due to the composition and the kind of manufacturing that aren’t to be considered as defects. For example: “staple” or “streaked” and “crumpled effect” for linen ”spotted effect” or “curl” , the ”light/dark effect” and the ”imprint effect” for velvets and chenille. In fabrics, suedes or leather, each production lot can present slight variations in colour as compared to samples or products produced in the past. Moreover, the warranty is not valid in the event that our products are disassembled, modified or repaired by anyone other than authorised Bann Gallery personnel. Damage due to poor upkeep or improper use of the product are not considered defects of manufacture. You will find useful recommendations in the instruction booklet regarding the use and care of your product. If you have any doubts or require further information, consult the Bann gallery Service team where your product was purchased. For any situation not expressly covered by this warranty. Legal provisions shall apply.

Delivery Policy :

Inspection and Acceptance of Delivery: The Customer, or a third-party designee authorized by the Customer for receipt, is obligated to thoroughly inspect the delivered items and the surrounding area for any detectable damage prior to the departure of the BannGallery delivery team. Any such damage must be immediately reported to the delivery personnel and documented on the delivery receipt. The Customer’s signature on the delivery receipt constitutes acceptance of the delivered items and the surrounding area in the condition observed at the time of delivery. BannGallery reserves the right to reject any subsequent claims for damage or discrepancies not noted on the delivery receipt at the time of delivery.

Order Cancellation :

If you want to cancel or change your order for any reason, please contact us immediately at Banngallerygroup.th@gmail.com. Please quote your order number. We will do everything we can to accommodate your request. However, we cannot change or cancel an order once it process. Custom ordered furniture with “no cancelation policy”

BannGallery reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.